Organisational Behaviour’s Role in Abuse Crisis Examined at Conference
By Dennis Sadowski – Two management experts at a conference explored how organisational behaviour within the church may have contributed to the clerical sexual abuse crisis.
During the daylong conference at The Catholic University of America, Gary Weaver of the University of Delaware and Michael Edward Brown of Pennsylvania State University Behrend explained it was possible that diverse organizational factors contributed to “the particular problems that occur in different parts of the church,” including an individual parish or diocese.
Factors that influence organisational behaviour include an ethics infrastructure involving rules, policies, programs and monitoring procedures; organizational culture as expressed through the actions of leadership; and the conflicting roles of bishop as CEO of a complex organisation and spiritual leader of a flock, they said.
Organisational behaviour is an interdisciplinary social science focused on behaviour in and by organisations.
The joint presentation by Weaver and Brown came during the university’s ongoing “Healing the Breach of Trust” conference series.
The conference was the third sponsored by the school’s Catholic Project, which was formed in 2018 to examine the clergy sexual abuse scandal after it erupted again last summer. Subtitled “What’s Really Going On? The Root Causes of the Current Crisis,” other conference sessions also explored the role of power and clericalism, sexuality and sexual teaching, and how the media reflects the causes of clericalism.
The management experts said they had no specific insights into the causes of the abuse crisis and that to develop such insights large-scale research would be needed. But they said they wanted to share their perspectives on organisational behaviour to help the church understand what happened and how to remedy its causes.
Weaver said a formal ethics infrastructure can help foster good behaviour in organisations and that the rules, policies, programs, monitoring procedures and disciplinary practices that are part of such an infrastructure often are introduced after a scandal.
Such steps can show that an organisation has “done something,” he said. While important, by themselves they can “generate a marginally effective ‘check the box’ attitude or create a climate of fear and potentially a sense that individuals are being scapegoated or hounded to protect the institution.”
He suggested that formal steps be matched by supportive behaviour from leadership and efforts to ensure that concern for proper action become part of an organisation’s culture.
The presentation also focused on the steps to ensure that all members of an organisation are governed by ethics policies, that individuals understand that reporting misconduct is helpful, that discipline for violating policies is of “appropriate quality, quantity and consistency,” and that violators of policies are not promoted.
From the Top Down
Likewise, the experts said, actions by an organisation’s leaders are a key influence on an organisation’s culture. They warned that rationalising bad behaviour, keeping quiet about problems, not holding people responsible for their actions and treating formal policies “as meaningless window dressing,” can have negative effects.
“Organisation members often look to (leaders) for informal cues about how to behave and what to think,” Weaver said. “If they handle themselves well … leaders can have a powerful impact on organisation members’ perceptions of what their organization really cares about.”
Brown explained that the abuse crisis was handled in different ways from diocese to diocese – with some bishops responding appropriately and some mishandling reports of clergy abuse.
He suggested that an organisational behaviour perspective on ethical leadership “is relevant to understanding how the church’s leadership might have contributed, or at the very least exacerbated, the crisis.”
“As a moral manager, an ethical leader is someone who is recognised for having strong character and integrity. As a moral manager, an ethical leader uses the tools of leadership to promote good conduct among others,” Brown said.
Within the Catholic Church, he continued, “an ethical leader, specifically a bishop is a moral person when he is a spiritual father who is strong in his faith and supportive of and compassionate to others. As a moral manager, a bishop must encourage virtuous behaviour in others” and provide clear teaching, set and communicate personal conduct standards, monitor violations and discipline people who violate the standard.
“A bishop who is a strong ethical leader provides a personal witness and clear ethical guidance conveyed with the goodness of a father that inspires others to follow not out of obligation, but of love,” Brown said.
CEO and Spiritual Leader
Conflict between a bishop’s role as CEO and spiritual leader may have contributed to the crisis as well, Brown said.
He suggested that bishop’s administrative role may consume so much time and be so overwhelming that there is little time left to attend to his own mental, physical and spiritual health and well-being.
“I don’t know of too many CEOs of business organisations who could succeed if they were given dual roles for administering the business and simultaneously attending to the spiritual needs of their employees,” Brown said.
He suggested turning to canon law to identify the traits and qualities needed in a bishop: outstanding in solid faith, good morals, piety, zeal for souls, wisdom, prudence and human virtues.
“If these qualities are really important, we might speculate the bishops who mishandled the abuse crisis or were guilty of misconduct themselves might be deficient in one of more of these qualities,” Brown said. “If so, it would be important to determine whether the bishops always lacked these qualities — he wasn’t a suitable candidate to begin with — or if the bishop became weakened or corrupted during his tenure as bishop.”
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